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Refund of the tickets

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It may be possible to get a refund on unused coupons in the following scenarios:

Involuntary cancellation: The airline cancels your flight and does not offer alternative transportation. We will handle the full refund of the ticket with the airline against 15€ per ticket, please note our original service fee of ticket issuance is non-refundable

 Voluntary cancellation: You cancel a ticket that's fully or partially refundable. Please bear in mind that budget tickets are generally 100% non-refundable. 

 

How do I get a refund?

All refunds must be authorized by the airline. As travel agents, we forward your refund request to the airline who will accept or deny it depending on the fare rules applicable to your ticket. The refundable amount will be issued on a travel voucher.

How long will it take? 

If your ticket is totally or partially refundable, we will refer your request to the airline for refund authorisation. If that is the case, it could take up to a few weeks to receive authorisation from the carrier. Once we have the authorization we issue a travel voucher to book any service on www.sky-tours.com. If your refund request follows a special circumstance such as hospitalization, the process may take longer as further documentation and verification are needed.

How much will I receive? 

Many airlines apply a penalty on the refundable amount, which will depend on your ticket fare or the moment you request the cancellation. 

Our administration fee for handling a refund request is 65€ per ticket, which will be deducted from the total amount refunded by the airline. If your refund request is due to an involuntary cancellation or a schedule change made by the airline, administration fees of 15€ per ticket will be applied.

Please note that our original service fees included in the ticket price are non-refundable under any circumstances.

if you purchased the Gold or Standard Cancellation protection, please see the “Cancellation Protection” section.

If you wish to proceed with your refund request, please click below:

https://support.sky-tours.com/en/new-ticket

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